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TranslateDubai.ae (TRANSLATE DUBAI) declares that its actions to settle complaints about defective performance and its obligations to provide compensation repair or price reduction are as follows: TRANSLATE DUBAI will accept complaints within a fixed period after the Customer receives the translated document. This period will be 9 working days in the case of normal time limit, and five working days in the case of urgent time limit. Once your return request is received, we will send you an email to notify you that we have received your returned service. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (example: PayPal refund). The complaint must exactly identify the passage concerned and give the reason for the complaint. If TRANSLATE DUBAI accepts the complaint, it will correct the defective passage within the normal or urgent time limit in accordance with the number of characters concerned. If there is repeated defective performance, the Customer may cancel the contract by giving TRANSLATE DUBAI written notice and by paying a charge equivalent to 50% of translation charge. In case of dispute, TRANSLATE DUBAI may send the translation to an independent expert, who will inspect and comment on the material of complaint. TRANSLATE DUBAI will then take the appropriate action, which may be rejection of the complaint, correction, compensation or price reduction. If the complaint is unfounded, the Customer will be obliged to pay the costs of the independent expert.